Delivery Policy
Ghar Se is a local, community-driven platform connecting home chefs with customers who love fresh, homemade vegetarian food. To ensure transparency and smooth service, please read our Delivery Policy carefully.
📍 Delivery Area
Delivery is available only within Vapi city limits.
Orders outside the service area will not be accepted.
Before placing an order, please check whether delivery is available for your pincode. Orders placed for non-serviceable pincodes may be cancelled.
🕒 Delivery Type
All orders are pre-orders only.
Delivery date and time slot are shown while placing the order.
Same-day or instant delivery is not available.
🚚 Delivery Charges (Per Order)
Delivery charges depend on the total quantity of plates in a single order, not per plate.
| Order Size | Delivery Charge | Delivery Mode |
|---|---|---|
| 1–5 plates | ₹30 | Bike |
| 6–15 plates | ₹50 | Bike / Auto |
| 16+ plates (Bulk Order) | ₹100 to 150 | Auto (Mandatory) |
💡 Bulk orders require auto delivery to ensure food safety and timely service.
📦 Packaging / Container Charges
Normal packaging (regular food containers, carry bags) is included in the food price.
Bulk or special packaging (large trays, extra-strong containers, insulated boxes) may incur an additional charge.
Any extra packaging charge will be clearly shown at checkout before payment.
❌ No Local Pickup
Ghar Se does not offer local pickup.
All orders are delivered to the customer’s address as per the selected delivery slot.
🧾 How Charges Are Displayed
Delivery and packaging charges (if any) are shown:
On the product page (informational)
On the cart page (auto-calculated)
On the checkout page (final amount)
No hidden charges are added after order confirmation.
⚠️ Failed or Rescheduled Deliveries
If delivery fails due to incorrect address or unavailability of the customer, re-delivery may attract additional charges.
In rare cases of unavoidable delays, our team will inform you in advance.
🤝 Responsibility
Chefs are responsible for preparing food and using food-safe packaging.
Ghar Se manages delivery logistics and delivery personnel.
Delivery charges are collected from customers and paid to delivery partners.
📞 Support
For delivery-related queries, please contact us through the Contact Us page or WhatsApp support mentioned on our website.
Thank you for supporting local home chefs and choosing Ghar Se 🌱