Cancellation & Refund Policy

At GharSe – Home Food by Home Chefs, all food orders are accepted on a pre-order basis. Please read our cancellation and refund policy carefully before placing an order.

1. Order Cancellation

  • Orders may be eligible for cancellation before the cut-off time specified by the home chef, subject to GharSe’s cancellation rules.

  • Orders cannot be cancelled after the chef’s specified cut-off time, as food preparation may have started.

  • To request a cancellation, customers must contact GharSe through the official support channel and receive cancellation confirmation.

  • Any applicable refund for an approved cancellation will be communicated to the customer.

2. Returns

As all food items are perishable and prepared to order, returns are not accepted.

3. Refund Eligibility

Refund requests may be considered in the following situations:

  • Order not delivered: The customer paid for an order that was not delivered.

  • Wrong or missing items: The order received does not match the confirmed order.

  • Food quality concerns: A genuine food quality issue is reported and verified by GharSe.

Customers should report any issue as soon as possible after delivery and provide relevant details or photographs where appropriate. Refunds are subject to verification and review.

4. Refund Processing

  • Once a refund is approved, it will be processed to the original payment method wherever possible.

  • Processing time may depend on the payment provider or bank. GharSe will communicate the applicable timeframe when the refund is approved.

  • If payment was made through UPI or another manual payment method, the customer may be asked to provide the necessary transaction details to process the refund.

5. Responsibility for Food Quality

GharSe is a technology platform that connects customers with independent home chefs. Home chefs are responsible for food preparation, ingredients, hygiene, and food quality. GharSe will review reported issues and coordinate with the relevant parties where appropriate.

6. Review of Refund Requests

All cancellation and refund requests are subject to verification. GharSe reserves the right to approve or decline a refund based on the circumstances and the findings of its review, in accordance with applicable law.

7. Contact Us

For cancellation or refund assistance, please contact GharSe through the official WhatsApp support channel or the Contact Us page on our website.

GharSe – Home Food by Home Chefs
Freshly prepared. Carefully delivered. Made at home.

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