Customer Policies

• Platform: GharSe is a technology platform connecting customers with independent home chefs.

• Pure Vegetarian Food: All food items listed on GharSe are pure vegetarian.

• Pre-Orders Only: All orders must be placed in advance. Instant orders are not available.

• Delivery Area: Delivery is available only in selected areas in and around Vapi. Please check your pincode before ordering.

• Booking Deadline: Orders must be placed before the cut-off time specified for each dish.

• Order Cancellation: Once an order is confirmed, cancellation may not be possible after the specified booking cut-off time. Please review the applicable cancellation policy before placing your order.

• Returns: As food items are perishable, returns are generally not accepted. Please contact GharSe if you receive an incorrect or damaged order.

• Refunds: Refund requests, where applicable, will be reviewed by GharSe and processed according to the applicable refund policy.

• Food Preparation & Hygiene: Home chefs are responsible for food preparation, quality and hygiene, subject to applicable food-safety requirements.

• Policy Updates: GharSe reserves the right to update these policies when necessary. Changes will be published on the website.

Thank you for choosing GharSe – Home Food by Home Chefs!