Privacy Policy

At GharSe – Home Food by Home Chefs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services.

1. Information We Collect

Depending on how you use GharSe, we may collect the following information:

  • Personal information: Name, phone number, and email address.

  • Delivery information: Delivery address, area, and PIN code.

  • Order information: Items ordered, quantities, order history, delivery preferences, and order-related communications.

  • Account information: Login details and profile information for customers and home chefs.

  • Payment information: Payment status, transaction reference numbers, and payment details necessary to verify your order. Where applicable, payments may be made through UPI or other supported payment methods.

Please do not share passwords, UPI PINs, OTPs, or other confidential banking credentials with GharSe.

2. How We Use Your Information

We use your information to:

  • Process and manage orders.

  • Coordinate order preparation and delivery with home chefs.

  • Verify payments and manage refunds where applicable.

  • Respond to customer enquiries and provide support.

  • Send order confirmations, delivery updates, and important service notices.

  • Maintain website security, prevent misuse, and improve our services.

  • Meet applicable legal and regulatory requirements.

3. How We Share Your Information

We share personal information only as reasonably necessary to operate our services, including:

  • Home chefs: Relevant order details needed to prepare and fulfill your order.

  • Delivery partners: Your name, contact details, delivery address, and other necessary delivery information.

  • Service providers: Information required by website hosting providers, payment service providers, and other technical service providers supporting our operations.

  • Legal authorities: Information where disclosure is required by applicable law or a lawful request.

GharSe does not sell or rent your personal information to third parties.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

4. Payments

GharSe may support UPI, QR-code payments, or other payment methods communicated during checkout or order confirmation.

For manual payments, we may request a transaction reference or payment confirmation to verify your order. If a third-party payment gateway is used, its processing of your payment information will also be subject to its applicable terms and privacy policy.

GharSe does not ask customers to share their UPI PIN, banking password, or OTP to confirm a payment.

5. Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, and comply with applicable legal requirements.

Although we take reasonable precautions, no website or electronic transmission can be guaranteed to be completely secure.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain sessions, remember preferences, improve performance, and understand how visitors use our services.

You can manage or disable cookies through your browser settings. However, some website features may not function correctly if essential cookies are disabled.

7. Your Choices and Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how your information is used.

Some information may need to be retained where required for legal compliance, transaction records, dispute resolution, or other lawful purposes.

To make a privacy-related request, please contact us through the Contact Us page on our website.

8. Account Security

Users are responsible for keeping their login credentials confidential and for notifying GharSe if they suspect unauthorized use of their account.

Please use secure passwords and avoid sharing account credentials with others.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These services operate under their own terms and privacy policies. GharSe is not responsible for the privacy practices of independent third parties, except where applicable law provides otherwise.

10. Children’s Privacy

GharSe is not intended for children to create accounts or place orders independently without appropriate parental or guardian involvement. If we become aware that personal information has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. The updated version will be published on this page, along with its revised effective date where appropriate.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the Contact Us page on our website.

GharSe – Home Food by Home Chefs

Freshly prepared. Carefully delivered. Made at home.

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