Terms & Conditions
Welcome to GharSe – Home Food by Home Chefs.
These Terms & Conditions govern your access to and use of the GharSe website and services. By accessing our website, creating an account, placing an order, or registering as a home chef, you agree to these Terms & Conditions and our applicable policies.
1. Platform Overview
GharSe operates as a technology platform that connects customers with independent home chefs offering food items for pre-order.
Home chefs are responsible for preparing the food they list and for providing accurate information about their menus, ingredients, prices, quantities, and availability.
GharSe facilitates ordering and coordinates delivery arrangements as described on the website.
Each home chef is responsible for complying with applicable food safety, hygiene, licensing, and other legal requirements.
GharSe’s role as a platform does not exclude any responsibilities or liabilities that may apply to it under applicable law.
2. Service Area and Order Type
GharSe currently serves selected serviceable areas in and around Vapi, Gujarat.
Customers must provide a valid delivery address and PIN code within the supported service area.
All orders are accepted on a pre-order basis. Same-day or instant delivery is not guaranteed.
Each chef sets the available menu, quantity, preparation schedule, and order cut-off time.
Orders are subject to availability and confirmation.
Delivery charges and applicable order conditions will be communicated before the order is finalized.
3. Customer Responsibilities
Customers agree to:
Provide accurate contact details, delivery address, and PIN code.
Review the menu, quantity, price, delivery charges, cut-off time, and other order details before placing an order.
Complete payment using the payment method communicated by GharSe.
Follow the Cancellation & Refund Policy.
Report any order discrepancy or concern promptly through the official support channel.
Orders generally cannot be modified after the chef’s stated cut-off time because preparation may already have begun. Any exception is subject to confirmation by GharSe and the relevant chef.
As food items are perishable and prepared to order, returns are generally not accepted. This does not affect any rights or remedies available under applicable law.
4. Home Chef Responsibilities
Home chefs using GharSe agree to:
Provide accurate menu descriptions, prices, portion sizes, quantities, and availability.
Prepare food using appropriate hygiene and food-safety practices.
Use suitable, food-safe packaging.
Prepare orders according to the confirmed menu and agreed schedule.
Disclose relevant ingredient and allergen information where known and applicable.
Obtain and maintain any registrations, licences, or permissions required by applicable law.
Follow GharSe’s order cut-off times, cancellation rules, commission structure, and payout procedures.
Communicate promptly about unavailable items, preparation issues, or potential delays.
GharSe may investigate complaints and take appropriate action, including warnings, temporary suspension, or removal of a chef account, where there are repeated violations, safety concerns, misleading listings, or other breaches of platform policies.
5. Prices, Payments, and Refunds
Prices and applicable delivery charges will be shown or communicated before the order is finalized.
Customers must use the payment method specified by GharSe for the order.
Where manual UPI or QR-code payments are used, an order may remain pending until payment is verified and confirmation is communicated.
Customers should retain their payment reference or transaction details until the order is confirmed.
Refund requests are handled according to the Cancellation & Refund Policy and applicable law.
Refunds, where approved, will normally be returned to the original payment method where possible. For manual payments, additional details may be required to process the refund.
GharSe may review and verify refund requests before deciding the appropriate resolution. Nothing in these Terms removes any consumer rights available under applicable law.
6. Cancellations and Order Issues
Customer cancellations are subject to the cut-off time and conditions described in the Cancellation & Refund Policy.
If a chef cannot fulfill a confirmed order, GharSe may contact the customer to explain the situation and discuss an appropriate resolution, including a refund where applicable.
Repeated unjustified cancellations, failure to fulfill confirmed orders, or misuse of the platform may result in account restrictions.
Customers should report non-delivery, incorrect or missing items, or food quality concerns promptly through the official support channel.
7. Delivery
Delivery is available only to supported serviceable locations.
Delivery charges depend on the applicable order quantity and delivery arrangement and will be communicated before order confirmation.
Customers must ensure that the delivery address and contact number are accurate and that someone is available to receive the order at the agreed time.
Delays may occur due to traffic, weather, operational difficulties, or other circumstances beyond reasonable control. GharSe will make reasonable efforts to communicate significant delays.
Any additional delivery or re-delivery charges will be communicated where applicable.
Please refer to the Delivery Policy for further details.
8. Limitation of Liability
GharSe aims to provide a reliable platform for connecting customers with independent home chefs. However, GharSe does not directly prepare the food offered by chefs.
To the extent permitted by applicable law, GharSe is not responsible for circumstances beyond its reasonable control, including delays caused by traffic, weather, or inaccurate information supplied by users.
Food preparation, ingredients, hygiene, and the accuracy of a chef’s listing are primarily the responsibility of the relevant home chef. However, nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including obligations that may apply to GharSe under consumer-protection or food-safety laws.
Customers with food allergies or dietary restrictions should contact GharSe before ordering to clarify available ingredient information. GharSe cannot guarantee the absence of cross-contamination unless this has been specifically confirmed.
9. Account Suspension and Misuse
GharSe may restrict, suspend, or terminate an account where reasonably necessary because of:
Fraudulent payments or false information.
Abuse, harassment, or threatening behaviour.
Repeated violations of platform policies.
Misuse of the website or attempts to disrupt its operation.
Serious safety concerns or other unlawful activity.
Where appropriate, GharSe may contact the user to explain the reason for the action. Any action will be subject to applicable law.
10. Privacy
Personal information is handled in accordance with our Privacy Policy. Information may be shared with relevant home chefs, delivery partners, and service providers to the extent necessary to process orders, arrange delivery, provide support, and operate the platform.
Please read the Privacy Policy for more information.
11. Changes to These Terms
GharSe may update these Terms & Conditions to reflect changes to its services, operational procedures, or legal requirements. Updated terms will be published on this page with a revised effective date where appropriate.
Your continued use of the platform after updated terms take effect will be subject to the revised terms, to the extent permitted by applicable law.
12. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India. Any disputes will be handled by the appropriate forums or courts in accordance with applicable law.
Nothing in this section limits any statutory rights or remedies available to customers.
13. Contact Us
For questions about these Terms & Conditions, orders, or platform policies, please contact GharSe through the Contact Us page on our website.
GharSe – Home Food by Home Chefs
Freshly prepared. Carefully delivered. Made at home.