Delivery Policy
GharSe is a local, community-driven platform connecting customers with home chefs who prepare fresh, homemade vegetarian food. To ensure a smooth and transparent experience, please read our Delivery Policy carefully.
1. Delivery Area
Delivery is available only within selected serviceable areas in and around Vapi.
Orders can be delivered only to eligible pincodes.
Customers must check their pincode before placing an order.
Orders placed for non-serviceable pincodes may be cancelled.
2. Delivery Type
GharSe accepts pre-orders only.
The available delivery date and time slot will be displayed during the ordering process.
Same-day and instant delivery are not available unless explicitly offered for a particular menu.
Delivery is subject to order confirmation and availability.
3. Delivery Charges Per Order
Delivery charges are calculated based on the total number of plates in a single order, not per plate.
| Order Size | Delivery Charge | Delivery Mode |
|---|---|---|
| 1–5 plates | ₹30 | Bike |
| 6–15 plates | ₹50 | Bike or auto |
| 16 or more plates | ₹100–₹150 | Auto (mandatory) |
Bulk orders: Auto delivery is mandatory for orders of 16 or more plates to support safe transportation and timely delivery. The applicable delivery charge will be communicated before payment.
4. Packaging Charges
Standard packaging, including regular food containers and carry bags, is included in the food price.
Special or bulk packaging, such as large trays, extra-strong containers or insulated boxes, may incur additional charges.
Any additional packaging charges will be communicated before payment.
5. No Local Pickup
GharSe currently does not offer local pickup. All confirmed orders will be delivered to the customer’s address according to the selected delivery slot.
6. Display of Charges
Delivery and any additional packaging charges will be communicated to customers during the ordering process.
Where supported by the website, delivery charges will be displayed in the cart and checkout before payment is completed.
No undisclosed charges will be added after order confirmation.
7. Failed or Rescheduled Deliveries
Customers must provide an accurate delivery address and contact number.
If delivery fails because of an incorrect address or the customer’s unavailability, additional delivery charges may apply for re-delivery.
If delivery needs to be delayed or rescheduled due to unforeseen circumstances, GharSe will inform the customer as soon as possible.
Any revised delivery arrangement will be communicated to the customer.
8. Responsibilities
Home chefs: Responsible for preparing food and ensuring appropriate food-safe packaging.
GharSe: Coordinates delivery arrangements and communicates relevant delivery information to customers.
Delivery partners: Responsible for transporting orders to the designated delivery address.
Delivery charges collected from customers are used towards delivery costs.
9. Delivery Support
For delivery-related questions or assistance, please contact GharSe through our Contact Us page or the WhatsApp number provided on our website.
Thank you for supporting local home chefs and choosing GharSe!
GharSe – Home Food by Home Chefs 🌱