Ghar Se Chef Policies

These policies help maintain food quality, trust, and smooth operations for all chefs and customers on the Ghar Se platform.

👩‍🍳 Chef Eligibility

  • Only pure vegetarian food is allowed.

  • Home chefs, tiffin services, and small food businesses may register.

  • Chef registration is subject to admin approval.

🏠 Food Quality & Hygiene

  • Food must be freshly prepared on the selected order date.

  • Maintain proper cleanliness, hygiene, and safe packaging.

  • Use good-quality ingredients only.

  • Reheating or stale food is strictly not allowed.

📅 Pre-Order & Schedule Policy

  • Ghar Se follows a pre-order system only.

  • Chefs must clearly mention:

    • Available cooking dates

    • Cut-off time for orders

    • Minimum order quantity (if any)

  • Last-minute cancellations by chefs should be avoided.

🍽 Menu & Pricing

  • Chefs are responsible for menu accuracy, pricing, and descriptions.

  • Prices should include all preparation costs.

  • Any change in menu or availability must be updated before accepting orders.

🚚 Delivery & Pickup

  • Service is limited to the Vapi area only.

  • Delivery or pickup rules must be followed as per platform guidelines.

  • Chefs must ensure timely readiness of orders.

💰 Payments & Commission

  • Ghar Se operates on a commission-based model.

  • Commission is charged only on successful orders.

  • Payments will be settled as per the platform’s payment cycle.

❌ Order Cancellation & Refunds

  • Chef-side cancellations after order confirmation may lead to penalties.

  • Refunds (if applicable) will be processed as per Ghar Se rules.

  • Repeated cancellations may result in account suspension.

⭐ Ratings & Customer Feedback

  • Customer feedback and ratings affect chef visibility.

  • Consistently poor ratings may lead to review or deactivation.

🚫 Policy Violations

Any of the following may result in temporary or permanent suspension:

  • Poor hygiene or food quality complaints

  • False information or misleading menu details

  • Repeated order cancellations

  • Misbehavior with customers or platform staff

🔄 Policy Updates

Ghar Se reserves the right to modify these policies at any time.
Chefs will be notified of major changes.

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